Frequently Asked Questions
Everything you need to know about your personalized writing experience.
How long does it take to engrave my order?
Most orders are professionally engraved and shipped within 1 to 3 business days, ensuring your luxury gift arrives promptly.
What is your return policy for personalized items?
Due to the custom nature of our products, engraved pens cannot be returned. However, we offer a 100% satisfaction guarantee on defects and workmanship.
Do you offer international shipping?
Yes, we ship our premium pens worldwide. Shipping costs and delivery times vary by country and are calculated at checkout.
Can I request a custom logo for my corporate order?
Absolutely. We specialize in corporate gifting and can engrave company logos on bulk orders. Please contact our support team for a digital proof.
Are the pens authentic brands?
Yes, we are an authorized dealer for all brands we carry, including Cross, Waterman, Parker, and Parker, ensuring 100% authenticity.
Do the pens come with a warranty?
Every pen comes with the original manufacturer's mechanical warranty, protecting your investment for years to come.